Frequently Asked Questions

The Polo Beach Club is an oceanfront resort in Wailea, Maui, situated directly on Polo Beach. Our prime location offers easy access to Wailea’s world-class golf courses, luxury shopping, and top-rated restaurants.

We offer spacious two-bedroom oceanfront residences categorized into Platinum and Gold tiers. Each residence features premium furnishings, modern kitchens, private lanais, and breathtaking ocean views.

The resort is approximately 30 minutes from Kahului Airport (OGG). Guests can rent a car, arrange private transportation, or use rideshare services for convenient access.

It is important to understand that the state of Hawaii has strict protocols when it comes to bringing animals to Hawaii. There are quarantine requirements, health certificates, and other forms that must be completed prior to travel. Polo Beach Club does not allow pets. Certified service animals are allowed and must be registered on property

• Check-in: 4:00 PM HST
• Check-out: 11:00 AM HST

Early check-in or late check-out requests are subject to availability and may incur additional fees.

Guests receive check-in instructions prior to arrival. Review our Guest Services page for detailed instructions and contact numbers should you have any questions.

• Travel Dates 1/5/25-12/18/25: 7 days or more notification prior to arrival, one night deposit will be refunded.
• Travel Dates 1/5/26-12/18/26: Less than 7 days notification prior to arrival, full reservation value will be forfeited/no refunds.
• Travel Dates 1/5/26-12/18/26: 30 days or more notification prior to arrival, one night deposit will be refunded.
• Travel Dates 1/5/26-12/18/26: Less than 30 days notification prior to arrival, full reservation value will be forfeited/no refunds.
• For Christmas/New Year’s Period (12/19/25-1/4/26):
  • Cancellation 60 days or more prior to arrival: 50% deposit will be refunded.
  • Cancellation within 60 days of arrival: Full forfeiture of reservation value, no refunds.
• For stays of 21 nights or more:
  • Cancellation within 60 days of arrival: Full forfeiture of reservation value, no refunds

Yes, Polo Beach Club features an oceanfront swimming pool and hot tub with stunning views of Polo Beach.

Yes, guests enjoy private access to Polo Beach, just steps from the resort.

Yes, complimentary on-site parking is provided for all guests.

Yes, all accommodations include air conditioning and ceiling fans for optimal comfort.

Before your arrival, our team will clean your residence using industry-leading techniques and products. For stays of five to nine nights, we offer a complimentary mid-stay cleaning on your third or fourth day. For stays exceeding ten nights, we provide two complimentary mid-stay cleanings every three to four days, which includes:

• Change of bed linens
• Replacement of soiled bathroom towels
• Restocking and cleaning of bathrooms
• Kitchen cleaning and loading the dishwasher
• Trash removal
• Sweeping and mopping floors
• Dusting furniture and cleaning tabletops
• Vacuuming the residence
• Cleaning lanai tabletops and floors

For any maintenance requests, please contact the on-site management team. Our team is available to promptly address any concerns to ensure a seamless stay.